Hospitality Provisions in

Unit 12 Hospitality Provisions in TTM Assignment

Introduction
Cox and Kings are one of the oldest companies in tour and travel industry. Its history goes back to year 1758 and it is headquartered in London. They are a privately owned company today and it was established by Richard Cox but later it changed hands and it is under the umbrella of Mr. Peter Kerkar Cox & Kings opened a USA office in June 1988 in New York, NY, then moved to the USA office to Tampa, Florida. In August 2009, Cox & Kings USA came under the umbrella brand of East India Travel Company, a subsidiary of Cox & Kings Ltd, the global parent company. It is primarily known for honeymoon tours, leisure tours, historical tours etc.

TASK 1
A) discuss the scope and scale of hospitality industry with tour and tourism industry with a global perspective and examine your experience in selected organization.
Hospitality Industry is one of the fastest growing industries worldwide and it is a significant and integral part of travel and tourism industry. Hospitality industry is not a specific industry but it is a broad theme of industry which includes various services like boarding, lodging, transportation, entertainment, experience creation like cruise liners etc. are some of the hospitality industry Hospitality is always considered as a part of tourism sector. People globally these days prefer to get a better experience instead of just traveling thus giving a boost to the hospitality industry. The organization which was selected for this assignment is called as Cox and Kings Tour and it is a globally recognized brand in tour organizing. There are many options or business sectors which come under the category of hospitality industry like tour and travels, lodging and boarding, food and beverages, restaurants, tours guides etc. It is a service based industry which focuses on a customer. It is also observed that such services can not be created nor stored for a long period of time and they have to be consumed at the time of creation only or else they will be destroyed.
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Hospitality and tours and travels are integral part of one another and it can be said that tourism and travel industry without hospitality industry is incomplete. It is a norm of industry that most tour and tour agencies are working in partnership with hotels and lodges. Some of the companies also go for long term and bulk booking where the book is full of rooms in block bookings and similarly some of the hour agencies are also in the airports as well as the airline seats. Thus, this whole industry is working on a synergy which has created over the years of experience. This interrelationship between hospitality and tours and travels company is global in nature and different countries and companies operating in them share code in flights and bookings in hotels

B) discuss the interrelationship between tourism and tourism
Tour operators are the professional agencies who arrange for a complete travel, vacation or holidays of a client and it's their responsibility to ensure that all services are integrated and delivered to customer in a seamless manner. For example a tour and travel operating agency will start its services from picking the client from their home or any point where the journey will start, then they will be arranged for their transportation to the destination, their day tours or dropping and picking them at different destinations, arranging for their food and beverages and lastly they will also be taking care of any kind of emergency medical or otherwise would be managed by the tour and travel operator. It would be responsible of tour and travel operator that they will provide all the services.

A global information distribution system was used by many companies to keep all major service providers in a country under one system and integrating them together. Logic behind this connection is the concept that these services can not be stored, thus they have to be distributed and planned uniformly and global information distribution system. There are many global companies which are providing such services like Trafalgar, Cox and Kings, Exodus, Thomas Cook and Kuoni etc. The changing life of the people has also been imposed on a major challenge for the tour operators and agencies (Spenceley, 2010).

The tour operator is now focused on offering comfort level on different fronts be it easy of transportation, accommodation or food often are a major issue in the highly competitive travel industry. Therefore, in order to counter the same tourism agencies across the globe are taking steps in the facilities that are a global standard to attract tourists from across the globe.
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