INTRODUCTION

This is a solution of Unit 3 The Developing Manager that describes about Developing business

 

INTRODUCTION
This unit focuses on learners’ personal development and their career in business  management. It explores a range of management behaviour principles and practices. Learners can then apply this knowledge to self-appraisal, examining their potential as a prospective manager.

Using the knowledge developed throughout this qualification, learners will have the opportunity to actively demonstrate the roles and responsibilities of a manager in an appropriate context. This may be through part-time work, a work placement or simulation. This experience will enable them to consider how the unit and the programme can contribute to their career development.

Learners must ensure that their evidence relates to the travel and tourism sector.       Aim:

This unit enables learners to gain understanding of behaviour management principles and gain skills to review their managerial potential, show managerial roles and responsibilities and create a business career development plan.

 Key Objectives:

1. Understand principles and practices of business management behaviour
2. 2 Be able to review own potential as a prospective manager
3. 3 Be able to show managerial skills within a business and services context
4. 4 Be able to create a career development plan for employment within a business and services context.
5. Learning Outcomes and assessment criteria:

LO1 Understand principles and practices of management behaviour

1.1 compare different management styles

1.2 discuss leadership characteristics

1.3 evaluate communication processes in selected businesses

1.4 analyse organisational culture and change in selected businesses

LO2 Be able to review own potential as a prospective manager

2.1 assess own management skills performance

2.2 analyse personal strengths, weaknesses, opportunities and threats

2.3 set and prioritise objectives and targets to develop own potential

LO3 Be able to show managerial skills within a business and services context

3.1 lead and motivate a team to achieve an agreed goal or objective

3.2 justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements

LO4 Be able to create a career development plan for employment within a business and services context

4.1 explain how own managerial and personal skills will support career development

4.2 review career and personal development needs, current performance and future needs to produce development plan

Indicative content:

• Management theory and styles
• Leadership characteristics:
• Communication
• Organisational culture and change
• Self-knowledge and appraisal
• Own potential
• Roles and responsibilities
• Career Development - Relevant managerial skills, personal skills, career development plan

Programme Specification

Accrediting Body:  EDEXCEL

Course: BTEC HND IN TRAVEL AND TOURISM MANAGEMENT

Unit 3: THE DEVELOPING MANAGER

Wk	Lecture Schedule	Outcome of session	Activity/seminar and formative assessment	Resources
1	Introduction to The Developing  Manager Management theory and styles: assumptions and drawbacks, classical theories, main contributors, the influence of informal groups, hierarchy of needs, systems approach to management, contingency approach, leading authorities	Introduction to the module, mode of assessment, awareness of the awarding body,  assessment criteria and the mode of assessment By the end of the learners will be able to: Define the term management Understand assumptions and draw backs of the various management theories Explain the classical theories to management using theories of Fayoland  Taylor Explain the main duties of a manager according to Fayol, explain the  human relations school of management  - based on the work of Mayo understand modern theories of management with reference to the work of Mintzberg and Drucker, systems approach to management, contingent approach Understand the three managerial roles based on the work of H Mintzberg	Role play and individual induction, helping to know each other. Case study addressing AC1.1, Group discussion	Module handbook. Power point slides Internet
2	Leadership characteristics: leadership   styles eg autocratic, democratic, laissez-faire, action-orientated;	Define the term leadership Discuss the qualities of leader Explain the situational, functional and contingency approaches to leadership with reference to the theories of Adair, Fiedler, Bennis Explain the leadership styles using the Blake and Mouton grid Discuss the four leadership styles as per Ashridge Apply leadership styles to specific organisations with in the travel and tourism sector	Group discussion, Case study and addressing the AC 1.2	Power point slides White board Internet Case study
3	Case study for the above topic. Motivation theories, factors affecting motivation and performance, motivation techniques, effectiveness; Conflict resolution; The role of partnerships and stakeholders in the business Communication: communications processes, verbal, written, non-verbal; lines of communication, linear, lateral, formal/informal; barriers to effective communication	Define motivation Understand various theories of motivation Examine the factors affecting motivation using organisations from travel and tourism Understand motivation techniques Examine the effectiveness of the various motivational techniques Explain how to resolve conflicts using organisations from the travel and tourism sector Define stakeholders Understand the role of partnership and stakeholders in the business Define communications. Explain a simple communication model: sender, message, receiver, feedback, noise. Explain formal and informal communication and assess their importance in the workplace. Identify the consequences of ineffective communication. Describe the attributes of effective communication. Discuss the barriers to effective communication and identify practical steps that may be taken to overcome them. Explain the main methods and patterns of communication Review the assignment, case study	Role play, Case study and discussion, Students expected to use their own experience  to test the application of the motivational theories Case study, reading, question and answer Case study, group discussion Role play Question and answer Case study , Test effective communication using the Chinese whisper addressing the AC 1.3,	Power point slides, White board, Case study, Module hand book and assignment
4	Organisational structure Types of organisational structure and their merits and demerits Organisational culture definition of organisational culture;  components and factors influencing  change organisational culture	Understand various types of organisational structure Indentify advantages and disadvantages of each organisational structure Define the term organisational culture Describe the components of organisational culture Explain the factors influencing organisational culture using examples from travel and tourism Describe Schein’s approach to organisational culture Explain Handy’s four cultural types Describe how organisational culture is influenced by national culture by using the Hofstede study Addressing AC 1.4	Reading, case study covering planning at different levels, question and answer Question and answer, Reflective question at the end of the class and a case study for discussion, addressing 1.4	Power point slides, Case study White board
5	Organisational change: Types of organisational change; Planned change theory;  managing and measuring the effectiveness of change; sources ; Change drivers, Types of power;	Identify various types of change Explain planned change theory Explain the phases of change using the work of Kotter, Explain the Heifetz leadership theory Understand the key issues in the management of successful change Describe how effectiveness of change can be measured Assess the main drivers of change Describe the various types of powers Review task covering AC 1.4	Reading on different methods Case study Practical discussion and feedback Group discussion, addressing 1.4	Power point slides White board Computer lab Assignment brief
6	Self-knowledge and appraisal: skills auditeg management skills,   personal skills Assess personal Strengths and weaknesses analysis; personal learning logs; personal  development plans	Assess own management and personal skills performance by carrying out a skills audit Review Tasks covering AC 2.1	Question and answer Group discussion Question and answer ,  students to carry out a SWOT analysis and discuss it with their neighbours, group discussion, addressing 2.1	PowerPoint slides White board Case study Internet
7	Self-knowledge and appraisal: skills auditeg management skills,   personal skills Assess personal Strengths and weaknesses analysis; personal learning logs; personal  development plans	Analyse personal strengths, weaknesses, opportunities and threats Review Tasks covering AC 2.2	Question and answer Group discussion Question and answer ,  students to carry out a SWOT analysis and discuss it with their neighbours, group discussion, addressing 2.2	PowerPoint slides White board Case study Internet
8	Assess own potential: aims, objectives, targets, learning  programme/activities, action plan,discussion of the assignment and tasks assigned	Understand how to set objectives  with SMART  characteristics Set and prioritise objectives Set targets to develop own potential Develop action plan Develop a learning program Record learning through a learning log Review dates and achievement dates Review of task covering AC 2.3	Case study Video covering current issues related to tourism development Group discussion Question and answer, case study, addressing 2.3	PowerPoint slides: White board, Case study Internet
9	Managerial Roles: leading and motivating staff, communicating, team building, processes and stages in team development, group dynamics, effective/ineffective teams, goals/objectives discussion of the assignment and tasks assigned	Explain what is meant by a group Explain what is meant by a team Distinguish between a group and a team What is the purpose of a team Explain the different roles played by team members based on Belblin’s theory Explain the stages of team development based on Tuckman’s theory Identify the factors which contributes to an ineffective team and how this may affect your organisation Identify the criteria necessary for a successful team based on Peters and Waterman Identify the criteria to be used to evaluate the team’s success Be able to lead a team to achieve an agreed goal or objective Be able to motivate a team an agreed goal or objective Review of the assignment meeting the AC3.1	Reading Case study , Role play Group discussion, question and answer, reflective feedback, addressing 3.1	Power points Case study Internet
11	Managerial Responsibilities in the travel and tourism sector discussion of the assignment and tasks assigned	Identify various management responsibilities Understand the three levels of planning Be able to solve organisational problems Maintain effective relationships with subordinates justify  managerial decisions made to support achievement of agreed goal or objectivesmakerecommendations for improvements Review of the assignment meeting the AC3.2	Reading, Question and answer , group discussion reflective work, Group discussion, addressing 3.2	Power point slide, White board, assignment brief
12	Career Development : relevant managerial skills eg communication, thinking, learning; personal skills eg attitude, behaviour, responsibility, adaptability; aspirations, openings/opportunities discussion of the assignment and tasks assigned	Define career development and career management Indentifyrelevant  managerial skills Review of the assignment meeting the AC4.1	Case study, question and answer, Group discussion, addressing 4.1	Power point slide, White board, Case study, assignment brief
13	Career Development : relevant managerial skills eg communication, thinking, learning; personal skills eg attitude, behaviour, responsibility, adaptability; aspirations, openings/opportunities discussion of the assignment and tasks assigned	Indentify relevant personal skills explain how own managerial and personal skills will support career development Review of the assignment meeting the AC4.1	Case study, question and answer, Group discussion, addressing 4.1	Power point slide, White board, Case study, assignment brief
14	Development plan: career development, personal development, current performance, future needs discussion of the assignment and tasks assigned	Define career development plan Define personal development Review career and personal development needs Review current performance Review future career needs produce a career development plan Review of the assignment meeting the AC4.2	Question and answer, presentation, addressing 4.2	Power point slide, White board, Case study, assignment brief
15	Revision	Revision of the material	Discussion and reflective feedback, Question and answer	Computer lab
16	Assessment and feedback	Feedback
17	Assessment and feedback	Feedback
18	Assessment and feedback	Feedback
19	Assessment and feedback	Feedback
20	Assessment and feedback	Feedback
21	Assessment and feedback	Feedback

  Recommended text and links:

Boddy D and Paton R (2008) — Management: An Introduction, 4^th Edition Pearson Education Ltd, Essex

Institute of Management (1999) — Personal Effectiveness and Career Development ,Hodder and

Stoughton,

Cole (2004), Management Theory and Practices, 6^th Edition, South Western, Cengage Learning

Daft R (2003), Management 6^th Edition, Thomson, South Western, USA

 Robinson P. ED,(2009) Operations Management in the Travel Industry, CABI Oxfordshire

Young T (2007) — The Handbook of Project Management , 2^nd Edition, Kogan Page,

Jackson T (2000), Career development, CIPD Publishing

Websites

www.bized.ac.uk                                        a business and economics service for learners, tutors and lecturers

www.dfes.gov.uk                                        Department for Education and Skills

www.instituteofcustomerservice.com     Institute of Customer Service

www.workplacelaw.net                               workplace law network

 Lecturer: Magdalena Wronska

Campus: Wentworth house

Contact details: magdalenawronska@hotmail.com

 Teaching and Learning Activities

The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.

2.3       Teaching Ethos

The college’s approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.

2.3.1 Methods of Delivery:

LECTURES:

These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.

SEMINARS:

These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.

CASE STUDIES:

An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.

Plagiarism:

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

Assessment:

The module will be assessed meeting all the LO as specified by the awarding body, Edexcel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: 100% of the module

Outline Details: Individual report approx 3500 words.   Details enclosed in the assignment brief.

ASSESSEMENT and ASSIGNMENT BRIEF

Unit 7 : The  Developing Manager                          UNIT CODE:  D/601/1743
Learning Hours:  60 Hours.                                                       Self-learning hours:  90 hours.
Course: HND Travel and Tourism Management          – Level 5                        Credits: 15
Term:
Lecturer: Magdalena Wronska	Verifier: Mrs SunitaKotta

Learners Name
Registration Number
Learners Declaration: I certify that the work submitted for this unit is my own:
Signed:
Hand out Date: Submission Date:

The Following Sections to be completed by the assessor:

Center Name:	UKCBC
Center Number:

Please note that the assessors signature below denotes conformation that he/she has in no way influenced the outcome of the assessment:

Assessors Name:	Magdalena Wronska
Assessors Signature:
Has the unit been Internally Verified?                                                                            Y/N Date of verification:
Internal verifiers signature:
Internal verifiers assignment brief:

Due Dates
Issue Date	27th Oct 2014
Due Task- 1	31st Oct 2014	Final Due date	16th Feb 2015
Due Task- 2	28th Nov 2014
Due Task- 3	19 th Dec 2014
Due Task - 4	16 th Jan 2015

Unit Outcomes

Outcome

Evidence for the criteria to pass.

Feedback

Assessors decision

Internal verification.

Task 1 Choose two organisations of your choice within the travel and tourism sector that you are familiar with or the place where you are working or have worked if it is within the travel and tourism sector and use the two organisations to compare different management styles used by the two selected organisations, discuss leadership characteristics of the two organisations, evaluate communication processes in selected businesses, analyse organisational culture and change in selected businesses. You are required to carry out additional research by using supportive materials like books, websites, etc to support your answer. Your report should address the following tasks as assigned below and answer AC1.1, AC1.2, AC1.3 and AC1.4. Your answer must reflect your chosen organisations and relevant examples used. Learners can use key senior executives and managers and their business management styles in the selected organisations to be able to compare the management styles used and the leadership characteristics of the selected organisations.  Answers without application to two organisations or without examples will be marked as referred.

LO1 Understand principles and practices of management behaviour

AC 1.1 compare different management styles in two organisations of your choice

P1.1 (P,M,D)

P1.1 (P,M,D)

AC 1.2  discuss leadership characteristics in the chosen organisations

P1.2 (P,M,D)

P1.2 (P,M,D)

AC 1.3 evaluate communication processes in selected businesses

P1.3 (P,M,D)

P1.3 (P,M,D)

AC 1.4 analyse organisational culture and change in selected businesses

P1.4 (P,M,D)

P1.4 (P,M,D)

Summarized Feedback for Task 1 (reflecting 1.1, 1.2, 1.4, and 1.4, Pass merit and distinction.)

IV  comments towards Task 1

Task 2 In this task Learners need to select a specific managerial job in travel and tourism that is of their interest.  Learners are to demonstrate their suitability for the role. Learners are required to assess their own management skills performance, analyse personal strengths, weaknesses, opportunities and threats, set and prioritise objectives and targets to develop their own potential as a prospective manager. You need to carry out a research using supportive materials like books, websites, etc., and give a feedback of the findings on AC2.1, AC2.2, and AC2.3. Answers without application to the learner or appropriate examples will be referred.

LO2 Be able to review own potential as a prospective manager

AC 2.1assess own management skills performance

P2.1 (P,M,D)

P2.1 (P,M,D)

AC 2.2   analyse personal strengths, weaknesses, opportunities and threats

P2.2 (P,M,D)

P2.2 (P,M,D)

AC 2.3 – set and prioritise objectives and targets to develop own potential

P2.3 (P,M,D)

P2.3 (P,M,D)

Summarized Feedback for Task 2 (reflecting 2.1, 2.2 and 2.3, Pass merit and distinction.)

IV  comments towards Task 2

Task 3 Assume that you are working in a struggling business within hospitality, travel, tourism, sports, leisure, recreational industries and you are leading a team to turn around the business fortunes. For this task assume that you are working as a team leader or a project manager. Using an example of a specific business organisation within the hospitality, travel, tourism, sports and recreation industry you are required to show how you will lead and motivate a team to achieve an agreed goal or objective and to justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements. Visit Now : Unit 14 Managing Financial Resources In Health And Social Care Learners are expected to research using supportive materials like books, websites, etc., and give a feedback of the findings on AC3.1, and AC3.2. Answers without application to a struggling business in travel and tourism sector or appropriate examples will be referred.

LO3 Be able to show managerial skills within a business and services context

LO3.1 –  lead and motivate a team to achieve an agreed goal or objective

P3.1 (P,M,D)

P3.1 (P,M,D)

LO3.2  3.2 justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements

P3.2 (P,M,D)

P3.2 (P,M,D)

Summarized Feedback for Task 3 (reflecting 3.1, and 3.2, Pass merit and distinction.)

IV  comments towards Task 3

Task 4 In this task learners are required to create a career development plan. In your report you are expected to be able to explain how your own managerial and personal skills will support your career development in a business with in hospitality, travel, tourism, sports, leisure, recreational industries; and review career and personal development needs, current performance and future needs to produce development plan. You will need to carry out additional research to support your report by using supportive materials like books, websites, etc., and give a feedback of the findings on the following tasks as assigned below and answer AC4.1, and AC4.2.

LO4 Be able to create a career development plan for employment within a business and services context

AC 4.1 explain how own managerial and personal skills will support career development

P4.1 (P,M,D)

P4.1 (P,M,D)

AC 4.2 review career and personal development needs, current performance and future needs to produce development plan

P4.2 (P,M,D)

P4.2 (P,M,D)

Summarized Feedback for Task 4 (reflecting 4.1, and 4.2, Pass merit and distinction.)

IV  comments towards Task 4

Merit grades awarded

M1

M2

M3

P1

P2

P3

P4

Distinction grades awarded

D1

D2

D3

Resubmit :

Any other comments

Grade given by the tutor: Pass                                            Merit                                                              Distinction Tutors Signature:                                                               Date:

IV Grading Check:                                    Comments if any: Agree Disagree                                                   Modify grade to IV signature: Date:

Student feedback: Student signature:

 Unit 3: The Developing Manager

ASSIGNMENT

Task 1

Choose two organisations of your choice within the travel and tourism sector that you are familiar with or the place where you are working or have worked if it is within the travel and tourism sector and use the two organisations to compare different management styles used by the two selected organisations, discuss leadership characteristics of the two organisations, evaluate communication processes in selected businesses, analyse organisational culture and change in selected businesses. You are required to carry out additional research by using supportive materials like books, websites, etc to support your answer. Your report should address the following tasks as assigned below and answer AC1.1, AC1.2, AC1.3 and AC1.4. Your answer must reflect your chosen organisations and relevant examples used. Learners can use key senior executives and managers and their management styles in the selected organisations to be able to compare the management styles used and the leadership characteristics of the selected organisations.  Answers without application to two organisations or without examples will be marked as referred.(Approx. 1,000 words)

LO1 Understand principles and practices of management behaviour

1.1 compare different management styles in two organisations of your choice

1.2 discuss leadership characteristics in two organisations of your choice

1.3 evaluate communication processes in selected businesses

1.4 analyse organisational culture and change in selected businesses

Task 2

In this task Learners need to select a specific managerial job in travel and tourism that is of their interest.  Learners are to demonstrate their suitability for the role. Learners are required to assess their own management skills performance, analyse personal strengths, weaknesses, opportunities and threats, set and prioritise objectives and targets to develop their own potential as a prospective manager.

You need to carry out a research using supportive materials like books, websites, etc., and give a feedback of the findings on AC2.1, AC2.2, and AC2.3. Answers without application to the learner or appropriate examples will be referred.(Approx. 1000 words)

LO2 Be able to review own potential as a prospective manager

2.1 assess own management skills performance

2.2 analyse personal strengths, weaknesses, opportunities and threats

2.3 set and prioritise objectives and targets to develop own potential

Task 3

Assume that you are working in a struggling business within hospitality, travel, tourism, sports, leisure, recreational industries and you are leading a team to turn around the business fortunes. For this task assume that you are working as a team leader or a project manager. Using an example of a specific business organisation within the hospitality, travel, tourism, sports and recreation industry you are required to show how you will lead and motivate a team to achieve an agreed goal or objective and to justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements.

Learners are expected to research using supportive materials like books, websites, etc., and give a feedback of the findings on AC3.1, and AC3.2.

Answers without application to a struggling business in travel and tourism sector or appropriate examples will be referred. (Approx. 1000 words)

LO3 Be able to show managerial skills within a business and services context

3.1 lead and motivate a team to achieve an agreed goal or objective for your chosen organisation

3.2 justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements in your selected organisation

TASK 4:

In this task learners are required to create a career development plan. In your report you are expected to be able to explain how your own managerial and personal skills will support your career development in a business with in hospitality, travel, tourism, sports, leisure, recreational industries; and review career and personal development needs, current performance and future needs to produce development plan.

You will need to carry out additional research to support your report by using supportive materials like books, websites, etc., and give a feedback of the findings on the following tasks as assigned below and answer AC4.1, and AC4.2. (Approx. 1000 words)

LO4 Be able to create a career development plan for employment within a business and services context

4.1 explain how own managerial and personal skills will support career development

4.2 review career and personal development needs, current performance and future needs to produce development plan

Assignment Guidelines:

1. Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.
2. Produce an academic report, detailing the above issues with a word limit of approximately 3500 words.
3. Complete the title page and sign the statement of authenticity.
4. The Assignment sheet should be attached in the front.
5. Submit the document in a folder in the form of a file as well as a soft copy on the submission date.
6. It should be submitted to -------- and sign the submission form of the college.
7. Collusion and Plagiarism must be avoided.
8. Start each answer on a new page and pages should be numbered.
9. Highlight each question clearly.

10. Include a Bibliography at the end of the assignment and use the Harvard referencing system.                                                                                                                                                11.   All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc. Try to give the page numbers, publishers' details and the year of publication.
11. Use a common format for the questions, for example:

1. • Introduction (analyze the question.)
   • Underpinning Knowledge (write about the relevant theory/points)
   • Applied knowledge(Data Analysis)
   • Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria.)
   • Student feedback form with the Assessment Grid indicating their pass, merit and distinction:

Name:                                                                                                       Registration Number:

Unit3: The Developing Manager

Outcomes/criteria:	Indicative characteristics	Possible evidence	Feedback
LO1  Understand principles and practices of management behaviour LO2  able to review own potential as a prospective manager LO3  Be able to show managerial skills within a business and services context LO4  Be able to create a career development plan for employment within a business and services context	As per the assessment criteria specified for pass Do Do Do	Task 1 Task 2 Task 3 Task 4
Merit Description:
M. Identify and apply strategies to find appropriate solutions.	. Relevant theories and techniques have been applied.
	. Effective judgments have been made.
	. Complex problems with more than one variable have been explored.
	. An effective approach to study and research has been used.
M2. Select/ design and apply appropriate methods/ techniques.	.
	. A range of sources of information used.
	. Complex information/data have been synthesized and processed.
	.Appropriate learning methods/ techniques applied.
M3. Present and communicate appropriate findings.	. Appropriate structure and approach has been used.
	. Logical and coherent arguments have been presented
	.
	.
	. It is appropriate for familiar and unfamiliar audiences.
Distinction Description:
D1. Use critical reflection to evaluate own work and justify valid conclusion.	. Synthesis has been used to generate and justify valid conclusions
	. The validity of results has been judged
	. Self-criticism of approach has taken place.
	. Evaluation has taken place using defined criteria
	. Realistic improvements have been proposed against defined characteristics for success.
D2. Take responsibility for managing and organizing activities.	Autonomy/independence demonstrated
	Substantial activities/projects or investigations have been planned, managed and organized.
	The unforeseen has been accommodated.
	The importance of interdependence has been recognized.
D3. Demonstrate convergent, lateral and creative thinking	Ideas generate and decisions taken
	Convergent and lateral thinking have been applied
	Capacity for innovation and creative thought has been used.
	Receptiveness to new ideas has demonstrated.
	Unfamiliar contexts have been applied.

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